CONNECT WITH YOUR CUSTOMERS
CUSTOMER JOURNEY MAPPING
STRATEGIC SERVICE DESIGN
INCREASE your REVENUE
DELIVER “WOW” AT EVERY TOUCH POINT
I help brands I believe in stand out by creating unique brand experiences. My focus lies with design driven interior, hospitality and lifestyle brands that want to differentiate and delight their customers with immersive experiences that inspire and permeate their lifestyle.
Brand experience links your brand identity with a sensory customer experience in order to become memorable to consumers.
By 2020, Customer Experience will overtake price and product as the key brand differentiator. Increasingly sophisticated consumers expect value and meaningful interactions with brands, no matter the size. While leading brands capitalise on customer experience and branding to differentiate, earn clients loyalty and stay relevant, smaller brands are often confused and intimidated by the process of designing a customer experience and fail to make effective improvements.
HOW DOES YOUR BRAND STAY COMPETITIVE?
“ Every brand leader must focus on relevance now or risk becoming irrelevant tomorrow.”
Scott Davis, Prophet
HOW CAN I HELP?
Design a brand strategy that differentiates you from the competition and enables you to grow.
Brand strategy is the single unifying idea around which your brand is built and all behaviour is aligned.
A strategic approach to brand building allows you make informed decisions in developing your business long term and positions your brand in the mind and heart of your ideal customers though resonant design.
Create a customer experience strategy that delights.
A roadmap and strategy that allows you to become customer-centric. After all, customer-centric businesses outperform the competition.
From mapping your customer journey across online and offline touch points and gathering relevant data to identifying problems and opportunities and taking strategic action, this process enables you to digitally transform and future proof your business.
Optimise individual touch points to enhance customer experience and increase conversion
Your customers interact with your brand through online and offline touch points, like your website, social media or physical location. For each touchpoint we asses relevance and efficiency by gathering relevant data points, make recommendations, build new assets and enhance existing ones to create a better holistic experience for your customers.